About Me 

Hi, my name is Robin. I live in Denver, CO and work at the intersection of systems, data, and operations. I help organizations stabilize complex platforms under real-world constraints. My focus is on making enterprise systems reliable, usable, and a joy to work with. I align system workflows with user adoption goals that reinforce leadership Key Performance Indicators (KPIs).  I have experience managing environments with legacy technology, fragmented ownership, and high operational risk, and I work closely with teams to create impactful, lasting change.

Stabilizing critical systems under operational pressure
Platform Implementation & Data Operations Analyst | University of Denver | Jan 2023-2025
Led Enterprise platform implementations and data operations for systems supporting 12,000+ users and 10,000+ assets in a highly decentralized environment. Identified workflow errors that quietly stalled critical work and remediated quickly by adding remediation dashboards, increasing reliability and process clarity by 12x, and reducing response time from months to days. Worked cross-functionally with IT, facilities, finance, and vendors, eliminating over $30M in infrastructure risk with zero downtime.

Bringing order to systems during acquisition
Business Analyst & IT Implementation Consultant | The MacSpa | 2018–2022
Supported business operations during a company merger, focusing on bridging services with customer data integrity, and analytics visibility. I mapped lightweight automations and notifications to improve operational efficiency by 5x while increasing payment tracking and customer segmentation by 75%.

Automating workflows within tight start-up budget constraints
Implementation Consultant & Frontend Developer | Truce Law | 2019–2020
End-to-end implementation that aligned client adoption and billing workflows with automated dynamic legal forms to scale a growing legal practice, replacing manual document handling with integrated form API, conditional logic, and payment processing. Eliminated 80% of manual data entry and delivered a 388% first-year ROI by building a custom solution alternative to higher-cost vendor tools.

Improving adoption through data-driven onboarding
Frontend Developer & UX Researcher | VOGSY (SaaS Platform) | 2018–2020
Aligned product spirits and segmented stakeholder user groups to optimize onboarding UX for B2B Google SaaS product, connecting analytics and CRM systems observe adoption behavior. Implemented GTM tracking with usage data to identify friction points and increase customer retention by 18%.

Aligning user adoption with product delivery
Business Consultant & UX Researcher | Mobile-Di • Denver, CO | 2017–2018
Worked with cross-functional teams to support growth-stage platform onboarding, leading design sprints that aligned product, delivery, and training needs. I created UX documentation and lightweight prototypes to clarify workflows for both internal teams and clients, improving onboarding clarity and client retention.

Building scalable systems under budget constraints
Systems Designer / Data-Informed Operations | Peak Creative Media • Denver, CO | 2011–2016
Designed and managed internal digital platforms supporting employee learning systems, directing infrastructure budgets exceeding $100K. Launching data-informed campaigns and training systems, improving B2B transaction performance by 22%.

Scaling enterprise platforms across distributed healthcare
Employee Experience Systems Coordinator | DaVita Healthcare | 2007–2011
Supported enterprise employee experience systems for a large healthcare organization, including a migration to global SharePoint server for 38,000+ employees across 1,750 locations. Coordinated on-site and remote rollouts, standardized workflows, and enabled local teams to manage systems independently. The program scaled from pilot to 2,500 locations, increasing digital engagement by 500% within a regulated, operationally critical environment.