SaaS Team Inclusion + Goal Collaboration

Actionable Insights with Google AppSheet

Google Workspace Add-on ML/AI

SaaS UX/UI 

Actionable Team Insights

2021-2022
  • RCollaborative Goal Observation
  • RCross-Functional Team Insights
  • RContribution and Equity Tracking
  • RCollaborative Platform Innovation
SaaS app ux designer
Your Goal Impact Screen

The Challenge

Cross-functional Goal Collaboration

Priority 1:  Provide actionable insights to boost team innovation across platform verticals

Priority 2:  Elevate team inclusion and equity with team hypothesis development and capture team contributions.

My Role

As principal designer, I researched and designed Google AppSheet (ML) integration to leverage Google Workspace communications for goal collaboration. I developed flows to map product data to actionable insights inspired by Google, Looker, and MixPanel. I planned primary views in AppSheet with social collaboration features to push team engagement to activity feeds. I designed prototypes with card activity feeds to segment goal observation, hypothesis development, and team activity inspired by Reddit and GitHub.

1. UX Research 

Leveraging UX for Growth Boosts Avgerage ROI of 9900%

Quickly growing companies amplify their ROI by investing in UX/UI for their own team upfront. Forrester Research states every dollar invested in UX yields an average of 100 dollars in return, but it’s a staggering ROI of 9,900% for UX. This product unites teams with their UX efforts and minizes the time to insight, time to hypothesize pivots, and automates team collaboration as it tracks engagement in an inclusive way.

Unite Team Data to Make Cross-Functional Collaboration Observable

I interviewed living experts to identify technical roadblocks preventing teams from capturing their own contributions in product development.

SaaS Cross-functional Pain Points
In-house growth product
STEP 1

Prioritize Pain Points

Research team needs to add transparency and reduce throughput times.

  • Siloed teams
  • Buried assets
  • Separate platforms
  • Too many tools
  • Lost data insights
  • Too many meetings
STEP 1

Identify Dependencies

Ranking critical data, locate assets, and tool dependencies.

  • CRM
  • Data + insights
  • Finance + billing
  • Project management
  • Resource management
  • Time + expenses
  • Timeline collaboration
STEP 3

Prioritize Tasks

Reassess tasks by time restraints, rank disruptive team impact.

  • Scale Google workspace
  • Flexibly scale features
  • Drive Innovation
  • Provide actionable insights

Reassess with Domain Experts + Leadership

Teams operating on Google Workspace can unite their data securely and observe team utilization intuitively. We had to build modular components over time, so it was important I designed a consistent format to make actionable insights intuitive for everyone. 

SaaS Growth Product Features

UX Strategy + Hypothesis

I had a haunch if I incorporated common elements from social media (ie: Reddit) and team collaboration (ie: GitHub), I could design a solution intuitive enough to onboard team adoption. It was important to me to democratize hypotheses and goals and err on the side of simplicity.

Developing Journeys and Task Mapping for Primary Archetypes

After task-mapping possible engagements, I mapped them to views with interactive journeys for our primary archetypes for three primary views: Insights, Goals, and Activity.

Flow 1 | Team Collaborator

2. Build 

Design Explorations

Linking Actionable Insights and Team Equity from Data Visualizations

I drew inspiration from MixPanel and VOGSY’s resourceful dashboards, but I intentionally kept it simple to encourage exploration from multi-disciplinary teams. I sketch visualizations for Product Iteration Goals, Resource Utilization, and Work Load to help our team plan for the week.

Social Media-Inspired Team Collaboration and Activity Observation 

I researched team production tools and social media formats and incorporated notifications on a team activity board. I map automation and flow for inclusive goal collaboration with built-in data-tracking to capture team equity in real-time. 

Low Fidelity Sketch
Saas app data sketch
Figma Design Exploration
SaaS app ux designer
Final Design Prototype
Made-Team-Goals-Insights
Google Workspace Goals add-on

3. Figma Board 

Scalable UI Design System

UI Styles are helpful for scaling product iterations with continuity and ease. Specifications are helpful for the cross-functional team to define brand guidelines, navigation, icons, and fundamentals to build functionality for the app from the ground up.

SaaS Product Figma Board
Brand Guidelines SaaS Growth Product
Material Color System
Navigations for SaaS Growth Product
SaaS UI Tokens

Results

• Increased goal observation from 20% of team to 200% with multiple verticals.
• Increased innovation by providing a platform to develop new features by hypothesis.
• Reduced response time with @mentions and Google Workspace preferences.
• Reduced interruptions with notifications and correspondence configured by Gmail settings.
• Reduced time to insight on collaborative team utilization and iterative goal impact.

 

The Bottom Line: Designed to Scale

Defining a well-designed UI system brings me joy. UX/UI amplifies time to insight and aids communicating with Data Visualization.

Data analysis and visualization is a passion of mine, and I look forward to mapping out the rest of my UX strategy in the coming weeks.  If you have questions on additional visualizations or my inspiration for this project, I encourage you to reach out and contact me. I’d love to hear from you.